fezbd's Privacy Policy — Your Data, Our Responsibility
fezbd's complete and transparent policy on the collection, use, and protection of your personal information is described in detail here.
Introduction & Applicability
fezbd ("we", "our", or "platform") is an online gaming platform operated for players in Bangladesh. We believe your personal information is your asset, and ensuring its protection is our first and foremost responsibility. This Privacy Policy ("Policy") will inform you what types of information we collect when you use fezbd's website, applications, and related services, how that information is used, under what circumstances it may be shared with third parties, and what your rights are.
By using this website or our services, you agree to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.
Information We Collect
fezbd collects only the information needed to run the platform properly, ensure security, and provide you with a better experience. Below we describe what types of information are collected.
1.1 Information Collected Directly from You
- Identity Information: Your full name, date of birth (for age verification), and details from your national ID or passport — only as needed for identity verification.
- Contact Information: Email address and mobile number — for account registration, notifications, and support.
- Financial Transaction Information: Deposit and withdrawal amounts, and payment method used (bKash, Nagad, Rocket, Upay, or bank transfer). Full account numbers are never stored.
- Gaming Activity Information: Your betting history, win/loss records, and game preferences — for account management.
1.2 Automatically Collected Information
- Device & Connection Information: IP address, browser type and version, operating system, and device type.
- Session & Usage Information: Time of visit to the site, pages viewed, session duration, and navigation path.
- Cookies & Tracking Technologies: Session cookies, preference cookies, and performance analytics cookies — described in detail below.
1.3 Information Received from Third Parties
On occasion, a limited amount of information may be received from payment gateways or identity verification agencies — only to confirm your transaction or as needed for identity verification.
Purpose of Data Use
fezbd uses your information only for the legitimate purposes listed below. We never use your information unnecessarily or sell it to third parties.
Account Management
Information is used to create your account, ensure security, recover passwords, and verify identity.
Transaction Processing
Information is used to process deposit and withdrawal requests and to maintain financial records.
Customer Support
Relevant information is used to help the support team resolve your complaints or questions.
Security & Fraud Prevention
Information is analyzed to detect suspicious activity, keep accounts secure, and prevent fraud.
Service Improvement
Information is analyzed to improve platform performance, user experience, and game variety.
Legal Obligations
Information may be used or disclosed as required to comply with applicable laws, regulations, or court orders.
Data Sharing & Disclosure
fezbd never sells your personal information to third parties. However, in certain specific circumstances, limited information may be shared with particular third parties:
2.1 Service Provider Partners
Minimum necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), identity verification, and technical infrastructure operations. These partners are contractually bound to keep your information confidential and may use it only for the specified purpose.
2.2 Legal Requirements
If there is an obligation to disclose information under a court order, government investigation, or applicable law, fezbd is required to comply with that directive. Such disclosures are always kept to the minimum amount and within the limits of the law.
2.3 Business Changes
In the event of a change in company ownership, merger, or acquisition, user information may be transferred to the new operators. In such cases, users will be notified in advance and this privacy policy will be updated accordingly.
Cookies & Tracking Technologies
fezbd uses cookies and similar tracking technologies to keep the website running smoothly and to improve your browsing experience. Cookies are small text files stored on your device that help the website remember your preferences and session information.
- Essential Cookies: These cookies are essential for maintaining login sessions, security verification, and core functionality. They cannot be turned off.
- Performance Cookies: These help monitor usage of different parts of the site to improve performance.
- Preference Cookies: Used to remember language preferences and interface settings.
You can disable performance and preference cookies through your browser settings. However, please note that disabling certain cookies may cause some site features to not work properly.
Data Security Measures
fezbd applies industry-standard security measures to protect your information. Our security infrastructure operates on the following levels:
- SSL/TLS Encryption: All data transfers on the site are protected by industry-standard SSL encryption, which prevents unauthorized access by third parties.
- Database Encryption: Sensitive data such as passwords and financial records are stored in encrypted form.
- Access Control: Only authorized personnel may access your information for specified purposes. All access is logged and recorded.
- Regular Security Testing: Regular security audits and penetration testing are conducted to identify vulnerabilities in our systems.
- Backup & Recovery: Regular backups of your data are maintained and there are provisions for rapid recovery in the event of accidental data loss.
Transmitting information over the internet is not entirely risk-free. We therefore ask you to: keep your account password strong, do not share it with anyone, and close the browser on public devices after logging in.
Data Retention Period
fezbd retains your information only for as long as is needed to fulfill the required purpose or to meet legal obligations.
- Active Accounts: Necessary information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, certain information may need to be retained for a specified period for legal reasons.
- Financial Records: Records of financial transactions are retained for a defined period in accordance with applicable laws and regulatory requirements.
- Deletion of Expired Data: Once the required retention period ends, data is securely deleted or anonymised.
Your Privacy Rights
As a fezbd user, you hold certain important rights over your own information. Contact our support team to exercise these rights.
Right to Access
You have the right to receive a copy of all information we hold about you.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected.
Right to Erasure
You have the right to request deletion of information that falls outside legal obligations.
Right to Object to Processing
You have the right to object to the use of your information for specific purposes.
Right to Data Portability
You have the right to receive your information in a structured, commonly usable format.
Right to Restrict Processing
In certain circumstances, you can request that processing of your information be temporarily suspended.
Protection of Minors
fezbd is a platform for individuals aged 21 or above only. We do not knowingly collect any personal information from minors or allow them to use our services.
If we are informed that a minor has registered on our platform, we will immediately close that account and securely delete all associated information. If you become aware that a minor is using our platform, please notify us immediately at [email protected].
Third-Party Services
Certain trusted third-party technical services are used to operate fezbd's services, such as payment gateways and game software providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others). These service providers have their own privacy policies that apply to their platforms.
fezbd is not responsible for the privacy practices of these third parties. However, we ensure that all parties in partnership with us maintain adequate standards of data protection.
For payment-related transactions, your financial information is processed via bKash, Nagad, Rocket, Upay, and bank transfer. These services have their own security standards and privacy policies that apply to their platforms.
Changes to the Policy
fezbd may update this privacy policy from time to time — in response to changes in business operations, the addition of new services, or changes in applicable law. For significant changes, we will:
- Display a clear notice on the website;
- Send a notification to the registered email address (where applicable);
- Update the "Last Updated" date at the beginning of the policy.
If you continue using the site after an update, you will be considered to have agreed to the revised policy. If you have any questions after the changes, please contact our support team.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help.