fezbd Terms & Conditions

01. Introduction & Definitions

These Terms and Conditions ("Terms") form a legal agreement between fezbd ("we", "platform") and any person ("you", "user") who uses the fezbd website or related services. By accessing or using the website, you are considered to have accepted all provisions of these Terms.

Key Definitions

• Platform: The website and all related digital services operated under fezbd.
• Account: A user's registered profile through which platform services can be accessed.
• Balance: The total funds held in an account, including both real money and bonuses.
• Bonus Balance: Funds awarded for promotional purposes that cannot be withdrawn before the applicable wagering requirements are met.
• Wagering Requirement: The specified amount that must be wagered before winnings derived from a bonus can be withdrawn.

02. Eligibility & Account Registration

2.1 Age Requirement

You must be at least 21 years old to create an account and participate in gaming activities on fezbd. The platform may request valid identification for age verification at any time. Accounts belonging to minors will be closed immediately and the return of deposited funds will be reviewed.

2.2 One Account Rule

Only one account may be opened per person. Operating multiple accounts using the same device, IP address, or payment method is strictly prohibited. Violation of this rule may result in all accounts being closed and any earned bonuses being forfeited.

2.3 Accuracy of Registration Information

You must provide accurate, up-to-date, and complete information when creating an account. Incorrect or false information may block account verification and suspend withdrawals. If any information needs to be updated, please notify the support team.

2.4 Account Security

It is your responsibility to keep your account login details (username and password) confidential. Sharing your account with third parties is prohibited. Please notify us immediately of any unauthorised access to your account.

03. Deposits & Withdrawals

3.1 Deposit Methods & Minimum Amount

fezbd currently accepts the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer (including BRAC Bank, Dutch-Bangla Bank, Islami Bank, and other major Bangladeshi banks). The minimum deposit amount for each method is ৳300.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 5–30 minutes, though verification procedures may occasionally cause delays.

3.3 Verification Process

fezbd may request identity verification documents before your first withdrawal or in any suspicious circumstance. This may include a National ID (NID), passport, or other government-issued identification. Withdrawals may be held until verification is complete.

3.4 Anti-Money Laundering

fezbd is committed to preventing money laundering and terrorist financing. Suspicious transactions are monitored and may be reported to the relevant authorities if necessary. Deposited funds must be used for gaming purposes only and not as a means of money laundering.

04. Bonuses & Promotions

4.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 gives a ৳2,000 bonus for a total balance of ৳3,000; or depositing ৳22,000 gives the maximum ৳20,000 bonus for a total balance of ৳42,000.

4.2 Wagering Requirement

The wagering requirement for the welcome bonus is 15 times the bonus amount — applied to the bonus amount only, not the combined sum of the deposit and bonus. For example, a ৳2,000 bonus × 15 = ৳30,000 must be wagered before the bonus winnings can be withdrawn.

4.3 Bonus Usage Conditions

• Each promotion can be used once only.
• Bonus balance cannot be transferred to a third party.
• fezbd reserves the right to modify, suspend, or cancel any promotion.
• If bonus abuse is detected, the bonus will be forfeited.
• The validity period of each bonus will be stated in the promotion's terms; bonuses not used within the specified time will expire.

05. Gaming Rules

5.1 General Gaming Policy

All games available on fezbd are supplied by certified software providers and use verified Random Number Generators (RNG) to ensure fair play. Each game outcome is entirely random and independent of previous results.

5.2 Betting Limits

The minimum and maximum bet limits for each game are clearly stated in the game interface. Specific limits may apply when betting with a bonus balance, as outlined in the promotion's terms.

5.3 Technical Issues

If an internet disconnection or technical issue occurs during a game, fezbd will determine the game status through automatic system logs. This decision will be considered final. Please contact the support team if you have any dispute.

5.4 Responsible Gaming

fezbd places the highest priority on responsible gaming. You can set deposit limits, session time limits, or self-exclusion on your account. For more details, please visit our Responsible Gaming page.

06. Prohibited Activities

Engaging in any of the following activities is strictly prohibited on the fezbd platform:

• Strategic or coordinated betting intended to circumvent bonus terms (bonus arbitrage).
• Using multiple accounts to take advantage of bonuses.
• Attempting to access the platform through hacking, malware, or any other unlawful technical means.
• Attempting to manipulate the platform's software or game outcomes.
• Using the platform for money laundering or any other financial crime.
• Harassing, threatening, or defrauding other users.
• Impersonating any officer or representative of the platform.
• Using automated bots or software to play games.

07. Intellectual Property

All content on the fezbd website — logos, trademarks, designs, text, graphics, software, and other elements — is owned by fezbd or the relevant third party. No part of this content may be copied, distributed, or used for commercial purposes without written permission.

Game content from third-party game providers (Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, Ezugi, etc.) is protected under their own intellectual property laws.

08. Limitation of Liability

fezbd provides its services as an entertainment platform. fezbd will not be held liable in the following circumstances:

• Game losses caused by internet disconnection or device failure.
• Losses arising from a user's account details falling into the hands of a third party.
• Service disruptions caused by natural disasters, cyberattacks, or any circumstances beyond fezbd's control.
• Transaction delays or issues caused by a third-party payment provider's failure.

In any circumstance, fezbd's total liability will not exceed the amount of the user's actual loss in a single transaction.

09. Account Suspension & Termination

9.1 Closure at User's Request

You may close your account at any time by contacting the support team. Before the account is closed, the available real money balance will be returned to your registered payment method, but the bonus balance will be cancelled.

9.2 Closure at fezbd's Initiative

fezbd may suspend or permanently close an account for any of the following reasons:

• Serious or repeated violation of the Terms.
• Failure to pass identity verification or provision of false information.
• Suspicious or fraudulent activity.
• Direction from a legal or regulatory authority.

In the case of closure at fezbd's initiative, the real money balance will be returned under applicable conditions, but all bonus-related amounts will be forfeited.

10. Changes to Terms

fezbd reserves the right to modify these Terms at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after any changes will be considered acceptance of the updated Terms.

It is therefore recommended that you visit this page regularly. The date on the Terms will indicate when it was last updated.

11. Dispute Resolution

If a dispute arises between fezbd and a user, an attempt will first be made to resolve it through discussion. Please contact the support team directly to raise a dispute.

If a resolution cannot be reached through support, both parties may mutually appoint a neutral arbitrator through discussion. fezbd's system logs and records will serve as the primary evidence in resolving any dispute.

11.1 Complaint Submission Deadline

Any complaint regarding a transaction or game outcome must be submitted within 30 days of the incident. Complaints submitted after this deadline may not be considered.

12. Contact

If you have any questions about these Terms or any fezbd service, our support team is available 24 hours a day, 7 days a week.

• Live Chat: Get instant assistance through the live chat on the site.
• Email: [email protected]
• Language: Support is available in Bengali and English.